FAQ
Do you have any questions about our knives?
Find clear answers to the most common questions about care, usage, maintenance and long-term durability.
Our Kenshi Blades team is available at contact@kenshiblades.com from Monday to Friday, 9:00 a.m. to 6:00 p.m. (Eastern Time).
Delivery usually takes between 8 to 14 business days.
You will receive a confirmation email with a tracking link as soon as your parcel has been dispatched.
Yes. Kenshi Blades currently delivers to customers in the United States through our standard checkout process.
We recommend hand washing your knife only, drying it immediately after use, and storing it safely. Do not place your knife in a dishwasher, soak it in water, or use it to cut bones, frozen food, glass, ceramic, stone, or other hard surfaces.
No. Kenshi Blades knives should never be washed in a dishwasher. Dishwasher cleaning can damage the blade, handle, finish, and overall performance of the knife.
Absolutely. Our support team remains available before and after your purchase.
Yes, all our knives are covered by a 5-year warranty against any manufacturing defect or hidden fault.
This warranty applies to the blade, handle, and rivets under normal use.
You can view the full warranty details here.
Yes, delivery is completely free, with no minimum purchase, to all the countries we ship to: United States.
As soon as your order is dispatched, a tracking link is sent to your email address.
You can follow your parcel in real time until it arrives at your door.
Please contact us within 48 hours of delivery at contact@kenshiblades.com with your order number, photos of the product, and photos of the packaging. Our team will review your case and help you find a suitable solution.
You can contact us through our Contact Us page or by email at contact@kenshiblades.com
Yes. Kenshi Blades knives are designed for everyday kitchen use, whether you are preparing meat, fish, vegetables, fruit, or other common ingredients.
Japanese Damascus knives are made for precision and sharpness, but they must be used properly. Avoid cutting bones, frozen food, glass, ceramic, stone, or any hard surface to protect the blade edge.
Please contact our customer service at contact@kenshiblades.com with your order number.
We will open an investigation with the carrier and provide a suitable solution (refund or replacement).
First, check your spam or junk folder.
If you still can’t find it, please contact us at contact@kenshiblades.com so we can resend it to you.
We accept payments by credit and debit card (Visa, Mastercard, AMEX), as well as PayPal, Klarna, Apple Pay, and Google Pay.
Yes, all transactions are protected by SSL encryption and processed through trusted, secure payment providers.
You can complete your purchase with full peace of mind.
Yes, you have 14 days from the date you receive your order to request a return.
Items must be returned in their original condition and packaging.
Contact us at contact@kenshiblades.com and include your order number.
Our team will guide you through the return process step by step.
Refunds are processed within 5 to 10 working days after we receive and verify the returned item.
First, check your spam or junk folder.
If you still can’t find it, please contact us at contact@kenshiblades.com so we can resend it to you.
As long as your order has not yet been dispatched, it can be modified or cancelled.
Please contact us quickly by email to request the change.
Once your payment is validated, you will immediately receive a confirmation email containing the details of your order.
You can reach us at contact@kenshiblades.com.
Our team replies from Monday to Friday, 9:00 a.m. to 6:00 p.m. (Eastern Time).