Returns and Refunds Policy

1) Introduction

This Returns and Refunds Policy applies to all orders placed on New kenshi.

Our goal is to provide a simple, transparent and worry-free shopping experience. In accordance with applicable consumer protection laws, customers benefit from our contractual return policy and from mandatory legal remedies where products are faulty, damaged, unsafe, incorrectly supplied or otherwise non-compliant.

This policy applies to customers in the United States, United Kingdom, Canada, Australia, New Zealand. Subject to the additional mandatory rights described in Section 11.

2) Right to Return (Return Window)

You have 14 days from the date you receive your order to notify us that you wish to return it, without needing to provide a reason.

To exercise this right, please contact our customer service at contact@kenshiblades.com and specify your order number and the items concerned.

After notifying us, the products must be returned within 14 days, unless applicable law provides a different or more favourable period.

For a change-of-mind return under this contractual policy, products should be returned complete, unused, in their original condition and, where reasonably possible, in their original packaging.

Return shipping costs are the customer's responsibility for a change-of-mind return, except where we made an error, the product is faulty or applicable law requires us to bear those costs.

3) Items Excluded from Change-of-Mind Returns

Subject to applicable mandatory law, the contractual change-of-mind return policy does not apply to:

• Custom-made or personalised products;
• Sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed;
• Products liable to deteriorate or expire rapidly, where applicable;
• Products inseparably mixed with other items after delivery, where applicable;
• Products materially used, altered or damaged by the customer beyond what is reasonably necessary to inspect them;
• Incomplete returns where missing components prevent resale or materially reduce the product's value.

These exclusions do not apply where the product is faulty, damaged on arrival, incorrectly supplied, unsafe or otherwise covered by a mandatory consumer guarantee.

4) Return Procedure

Please send a return request to contact@kenshiblades.com including:

• Your order number;
• The product or products concerned;
• The reason for the return, if you wish to provide it;
• For damaged, faulty or incorrect products, a description of the issue and photographs where reasonably available.

You will receive a confirmation email with return instructions and the appropriate return address for the product concerned.

Please do not return a product to the business address or to an address shown on the parcel without first receiving the correct return instructions.

Pack the product securely to avoid damage during transport and retain proof of postage until the return and refund have been completed.

A customer is not required to follow a procedural condition where doing so would unlawfully restrict a mandatory consumer right.

5) Refund Timeframes and Conditions

Once the return is received and, where appropriate, inspected, we will issue the refund due for the returned product.

For an eligible change-of-mind return, the refund includes the product price and any initial standard delivery fee that applicable law or this policy requires us to refund. Any additional amount paid for an optional delivery method more expensive than the least expensive standard option is not refundable unless required by law.

Refunds will be issued within a maximum of 10 business days from the earlier of:

• The date we receive the returned item; or
• The date you provide valid evidence that the item has been sent back.

Where no return of goods is required, the refund will be issued within the period required by applicable law or the period communicated to the customer.

Refunds are made using the same payment method as the original transaction unless another method is expressly agreed and legally permitted.

A lawful deduction may be made for diminished value caused by handling beyond what is reasonably necessary to inspect the product, but only where applicable law permits such a deduction.

6) Faulty, Damaged or Incorrect Items

If an item arrives damaged, defective, unsafe, incomplete, incorrectly supplied or materially different from its description, please contact customer service at contact@kenshiblades.com as soon as reasonably possible.

We recommend reporting visible delivery damage within 14 days so that the issue can be investigated quickly. This requested reporting period does not reduce or replace any longer mandatory legal claim period.

Please provide, where reasonably available:

• Your order number;
• A description of the issue;
• Photographs or videos showing the issue and packaging;
• Any other information reasonably necessary to investigate the claim.

Where the product is covered by a mandatory legal guarantee or the issue resulted from our error, reasonable return costs are covered by New kenshi.

Depending on the applicable law and the nature of the problem, the available remedy may include:

• Repair;
• Replacement;
• A full or partial refund;
• Reimbursement of reasonable associated costs;
• Another remedy required by applicable law.

The order in which remedies are available may vary by country and according to whether the failure is minor, major, serious or capable of being remedied.

7) Delays or Lost Parcels

If a parcel has not been received within the promised delivery period, or within 30 days after the order where no different delivery period was clearly agreed, please contact contact@kenshiblades.com.

We will investigate the delivery with the carrier. Where the parcel is confirmed lost, delivery has failed within a legally required period, or applicable law otherwise grants a remedy, the customer may be entitled to:

• Cancellation of the affected order;
• A replacement shipment at no additional cost; or
• A full refund of the affected amounts paid.

No cancellation or refund fee will be applied where the customer is legally entitled to cancel because of non-delivery.

The customer's mandatory rights are not dependent on the carrier compensating us first.

8) Return Contact Address

Returns are handled exclusively through our customer service team.

The exact return address will be communicated by email after the return request has been reviewed and will depend on the product, supplier, warehouse and country concerned.

Please obtain the correct return address before sending any product. Sending a return to an unauthorised address may delay processing.

9) Complaints and Alternative Dispute Resolution

If a complaint cannot be resolved amicably, a customer may use any competent consumer authority, court, tribunal or alternative dispute-resolution body available under the law applicable to the dispute.

United States

Use of the AAA is subject to its applicable rules, jurisdiction and fees. Nothing in this policy makes arbitration mandatory unless a valid and enforceable arbitration agreement separately applies.

Other served markets

• United Kingdom: an approved ADR provider where one is available and competent, or the appropriate court;
• Canada: the competent provincial or territorial consumer affairs office, court or tribunal;
• Australia: the relevant state or territory consumer affairs or fair trading body, court or tribunal;
• New Zealand: the Disputes Tribunal or another competent court, tribunal or authority.

10) Contact

For any return, exchange or refund request, please contact our customer service team:

11) Additional Mandatory Consumer Rights by Market

The contractual 14-day return policy applies in addition to mandatory consumer rights. Where this policy conflicts with a mandatory rule, the mandatory rule prevails to the extent of the conflict.

11.1) United States

Customers retain all rights available under applicable federal and state consumer protection laws. The contractual 14-day change-of-mind return policy is provided in addition to any remedy available for misleading descriptions, breach of warranty, defective products, non-delivery or other legally protected circumstances.

11.2) United Kingdom

For eligible distance contracts, a United Kingdom consumer has a statutory right to cancel without giving a reason within 14 days after the day the goods are received, subject to the statutory exceptions.

After cancellation, the consumer must normally return the goods within 14 days. We will reimburse the payments due, including the cost of the least expensive standard delivery method offered, within the period required by law. We may withhold reimbursement until the goods are received or the consumer provides evidence that they were returned, whichever occurs first.

The consumer bears the direct cost of returning goods following a change-of-mind cancellation where this was disclosed before purchase. We bear return costs where goods are faulty, incorrectly supplied or applicable law otherwise requires us to do so.

The consumer may inspect and handle goods as reasonably necessary to establish their nature, characteristics and functioning. Original packaging is not an absolute condition of the statutory cancellation right, although a lawful deduction may be made for diminished value caused by excessive handling.

Goods must also comply with the Consumer Rights Act 2015. Depending on the circumstances, faulty or non-conforming goods may give rise to the short-term right to reject, repair, replacement, price reduction or final rejection.

Model cancellation form for United Kingdom consumers

11.3) Australia

The contractual 14-day change-of-mind return policy applies according to its stated conditions. Australian law does not generally require a business to accept a return solely because the customer changed their mind, but a business that offers a change-of-mind policy must honour it.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If goods have a major failure, the consumer may be entitled to reject them and choose a refund or replacement, or keep them and seek compensation for the reduction in value. For a non-major failure, we may be entitled to provide a repair within a reasonable time before another remedy becomes available.

No contractual deadline, original-packaging condition or return procedure limits a non-excludable Australian consumer guarantee. Reasonable return or collection costs will be handled as required by law.

11.4) Canada

The contractual 14-day change-of-mind return policy applies according to its stated conditions. Canada does not have one general nationwide right allowing every consumer to return any non-defective product merely because they changed their mind.

Mandatory rights relating to faulty goods, misrepresentation, online contracts, delivery, cancellation and refunds vary by province and territory. Nothing in this policy limits a non-waivable federal, provincial or territorial right or remedy.

A Canadian consumer may contact the competent provincial or territorial consumer affairs office where a complaint cannot be resolved directly.

11.5) New Zealand

The contractual 14-day change-of-mind return policy applies according to its stated conditions. New Zealand law does not generally require a refund or exchange solely because the customer changed their mind.

Goods supplied to New Zealand consumers must comply with the Consumer Guarantees Act 1993. If a product fails a statutory guarantee, the available remedy depends on the nature of the failure and may include repair, replacement, rejection and refund, or compensation for reasonably foreseeable loss.

A contractual reporting deadline, packaging condition or return process does not limit a remedy available under the Consumer Guarantees Act or the Fair Trading Act 1986.