Shipping Policy

1) Delivery Areas

The website New kenshi delivers to United States, United Kingdom, Canada, Australia, New Zealand.

Delivery is available only to destinations and regions enabled at checkout within the United States, the United Kingdom, Canada, Australia and New Zealand. Deliveries to any other country are not available unless expressly agreed in writing before the order is placed.

For Canada, orders are accepted only for provinces and territories enabled at checkout.

2) Delivery Fees

Delivery is completely free, with no minimum purchase requirement, for all countries we serve: United States, United Kingdom, Canada, Australia, New Zealand. (order amount after discounts).

No additional delivery fee applies. The total displayed in the cart and at checkout includes delivery.

Any applicable taxes, duties or other compulsory charges will be displayed or handled in accordance with the information provided at checkout and the applicable law of the country of delivery.

3) Order Processing and Dispatch Times

Orders are processed within an average of 2 to 3 business days after payment confirmation.

The estimated total delivery time is 7 to 10 business days. Any delivery estimate displayed on the product page, in the cart, at checkout or in the order confirmation applies in addition to this policy.

Delivery times may vary slightly depending on:

• Order volume;
• Peak periods, including holidays and promotional periods;
• The country and region of delivery;
• The size, weight or nature of the parcel;
• Severe weather, strikes, customs procedures or other logistical disruptions;
• Other exceptional circumstances beyond our reasonable control.

Any estimate is subject to the mandatory delivery rights applicable in the customer's country.

4) Order Tracking

As soon as your order is dispatched, you will receive a confirmation email containing a tracking number, where tracking is available.

You can track your delivery:

• Directly through the tracking link provided in the dispatch email; or
• From your customer account on the website, where this feature is available.

Tracking information may require a short activation period after dispatch.

5) Delivery and Parcel Receipt

Products are delivered to the address provided at checkout. It is the customer's responsibility to ensure that all information provided is accurate and complete.

If delivery fails because the customer supplied an incorrect or incomplete address, refused delivery without a statutory or contractual right to do so, or failed to collect or receive the parcel after reasonable delivery attempts, reasonable reshipping costs may remain the customer's responsibility to the extent permitted by applicable law.

Upon receipt, we recommend checking the condition of the parcel and product promptly.

Our request that an issue be reported within 48 hours is intended to help us investigate the matter quickly. It does not remove or reduce any mandatory statutory consumer right or longer legal claim period.

Unless applicable law provides otherwise, the risk of accidental loss or damage remains with us until the goods are delivered to the customer or to a person identified by the customer to receive them.

6) Delivery Delays

United States

In accordance with applicable US consumer protection regulations, if delivery is not made within the timeframe announced, and no later than 30 days after the order unless another timeframe was clearly stated or agreed, the customer may have the right to consent to the delay or cancel the order and receive a full refund.

Any refund required following a valid cancellation will be issued within the period required by applicable law and, where the original policy grants a more favourable period, within a maximum of 10 business days after the cancellation is accepted.

Other served markets

Customers in the United Kingdom, Canada, Australia and New Zealand retain all mandatory rights relating to delayed, failed or misleadingly advertised delivery. The market-specific provisions in Section 11 apply.

If a delivery is delayed, please contact contact@kenshiblades.com so that we can investigate with the carrier and provide an appropriate solution.

7) Carriers

Deliveries are handled by trusted logistics partners selected according to the product type, parcel size, destination and available local network.

Carriers may include USPS, UPS, FedEx, DHL, Royal Mail, Canada Post, Australia Post, New Zealand Post or another equivalent national, international or last-mile carrier.

The carrier is selected automatically. We cannot guarantee the use of a specific carrier unless this has been expressly agreed before the order is placed.

8) Bulky Items

Some large or heavy products may require delivery by a specialised carrier.

Where an appointment is required, the carrier or our customer service team may contact the customer to arrange a suitable delivery date or time slot.

The customer must provide accurate contact information and ensure reasonable access to the delivery address. Any special access restriction should be reported before dispatch where possible.

9) Lost or Undelivered Parcels

If your parcel has not arrived within the estimated delivery period, or if tracking indicates a delivery problem, please contact contact@kenshiblades.com.

An investigation will be opened with the carrier. The customer may be asked to confirm the delivery address, provide a non-receipt statement or cooperate with reasonable verification steps.

If the parcel is confirmed as lost, or if the applicable law otherwise requires a remedy, we will offer an appropriate solution, which may include:

• A replacement shipment at no additional cost; or
• A full refund of the affected order.

The customer's mandatory legal rights are not dependent on the carrier compensating us first.

10) Customer Service

For any question regarding delivery, please contact our customer service team:

11) Additional Mandatory Delivery Rights by Market

If a provision of this policy conflicts with a mandatory consumer rule, the mandatory rule prevails to the extent of the conflict.

11.1) United Kingdom

For consumers in the United Kingdom, delivery is governed by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, together with any other applicable mandatory consumer law.

Unless another delivery period has been agreed, goods must be delivered without undue delay and normally no later than 30 days after the contract is entered into.

If we fail to deliver within the agreed period or the applicable statutory period, the consumer may be entitled to require delivery within an additional appropriate period. The consumer may be entitled to terminate the contract if delivery still does not occur, or immediately where the delivery date was essential, the circumstances made that clear, or we refused to deliver.

Following a valid termination for non-delivery, all affected payments will be reimbursed without undue delay as required by applicable law.

11.2) Australia

For consumers in Australia, this policy is subject to the Australian Consumer Law contained in Schedule 2 to the Competition and Consumer Act 2010.

Online businesses have the same responsibilities to consumers as physical businesses. Delivery estimates and availability statements must not be false, misleading or deceptive.

If goods are not supplied within the promised period or within a reasonable period where no specific period was promised, the customer may have rights and remedies under the Australian Consumer Law. Nothing in this policy limits any right to a refund, replacement, compensation or other remedy that applies under that law.

Any contractual reporting deadline, investigation process or carrier procedure does not replace or limit a non-excludable Australian consumer guarantee.

11.3) Canada

For consumers in Canada, delivery and internet sales are subject to the mandatory consumer protection laws of the applicable province or territory, together with applicable federal legislation.

Delivery estimates, total charges, material restrictions and other required information will be disclosed before the order is submitted to the extent required by applicable law.

Depending on the applicable provincial or territorial law, the customer may have cancellation, refund or other rights if the goods are not delivered within the agreed or legally permitted period, if required information was not provided, or if the online agreement does not meet mandatory requirements.

Nothing in this policy deprives a Canadian consumer of any non-waivable federal, provincial or territorial right or remedy.

11.4) New Zealand

For consumers in New Zealand, this policy is subject to the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and any other applicable mandatory New Zealand consumer law.

Goods must be delivered at the agreed time or, if no delivery time was agreed, within a reasonable time.

We remain responsible for resolving delivery problems until the order is delivered to the customer. If delivery is unreasonably late, fails, or the parcel is lost or damaged before receipt, the customer may be entitled to a replacement, refund, compensation or another remedy under New Zealand law.

Nothing in this policy contracts out of the Consumer Guarantees Act where contracting out is prohibited.