Shipping Policy

1) Delivery Areas

The website New kenshi delivers to United States, United Kingdom, Canada, Australia, New Zealand.

Delivery is available only to destinations and regions enabled at checkout within Ireland. Deliveries to any other country or territory are not available unless expressly agreed in writing before the order is placed.

Some remote areas, islands or locations with specific carrier restrictions may have different delivery options or estimated delivery times. Any applicable restriction will be displayed or communicated where relevant.

2) Delivery Fees

Delivery is completely free, with no minimum purchase requirement, for all destinations we serve in United States, United Kingdom, Canada, Australia, New Zealand. (order amount after discounts).

No additional standard delivery fee applies. The total displayed in the cart and at checkout includes delivery.

Any applicable taxes, duties or other compulsory charges will be displayed or handled in accordance with the information provided at checkout and applicable law.

Where goods are dispatched from within the European Union and no special customs situation applies, ordinary intra-EU delivery does not normally involve customs duties for the customer. Where a shipment is dispatched from outside the European Union or another special situation applies, any applicable import arrangements will be handled or disclosed in accordance with the checkout information and applicable law.

3) Order Processing and Dispatch Times

Orders are processed within an average of 2 to 3 business days after payment confirmation.

The estimated total delivery time is 7 to 10 business days. Any delivery estimate displayed on the product page, in the cart, at checkout or in the order confirmation applies in addition to this policy.

Delivery times may vary slightly depending on:

• Order volume;
• Peak periods, including public holidays and promotional periods;
• The delivery destination within Ireland;
• The size, weight or nature of the parcel;
• Severe weather, transport disruption, strikes or other logistical disruptions;
• Customs or import procedures where exceptionally applicable;
• Other exceptional circumstances beyond our reasonable control.

Delivery estimates do not limit the mandatory delivery rights available to consumers under Irish law.

4) Order Tracking

As soon as your order is dispatched, you will receive a confirmation email containing a tracking number where tracking is available.

You can track your delivery:

• Directly through the tracking link provided in the dispatch email; or
• From your customer account on the website, where this feature is available.

Tracking information may require a short activation period after dispatch before the first carrier update appears.

5) Delivery and Parcel Receipt

Products are delivered to the address provided at checkout. Customers should ensure that the delivery address and contact information supplied are accurate and complete.

If delivery fails because the customer supplied an incorrect or incomplete address, refused delivery without a statutory or contractual right to do so, or failed to collect or receive the parcel after reasonable delivery attempts, reasonable reshipping costs may remain the customer's responsibility to the extent permitted by applicable law.

Upon receipt, we recommend checking the condition of the parcel and product promptly.

Any request to report visible damage within 48 hours is intended solely to help us investigate the matter quickly. It does not remove, shorten or reduce any mandatory statutory consumer right or longer legal claim period.

Unless an applicable statutory exception applies, the risk of accidental loss of or damage to the goods remains with New kenshi until the consumer, or a third party nominated by the consumer other than the carrier, acquires physical possession of the goods.

If the consumer independently commissions a carrier that was not proposed by New kenshi, the statutory rules governing the passing of risk to that carrier may apply.

6) Delivery Delays

Ireland

Goods will be delivered within the period agreed with the consumer.

Unless another delivery period has been expressly agreed, goods must be delivered without undue delay and, in any event, no later than 30 days after the conclusion of the sales contract.

If New kenshi does not deliver the goods within the agreed period or, where no period was agreed, within the applicable 30-day period, the consumer may normally request delivery within an additional period appropriate to the circumstances.

If delivery is not completed within that additional period, the consumer may have the right to terminate the sales contract.

An additional period is not required where:

• New kenshi has refused to deliver the goods;
• Delivery within the agreed period was essential taking account of all relevant circumstances when the contract was concluded; or
• The consumer informed New kenshi before or when concluding the contract that delivery on or by a specified date was essential.

Where the consumer validly terminates the sales contract because of non-delivery, the affected payments will be reimbursed in accordance with the Consumer Rights Act 2022.

If a delivery is delayed, please contact contact@kenshiblades.com so that we can investigate the shipment and provide an appropriate solution.

7) Carriers

Deliveries are handled by logistics partners selected according to the product type, parcel size, destination and available delivery network.

Carriers may include An Post, DPD, DHL, UPS, FedEx, GLS or another equivalent national, international or last-mile carrier.

The carrier is selected automatically according to the applicable logistics arrangements. We cannot guarantee the use of a specific carrier unless this has been expressly agreed before the order is placed.

The use of an independent carrier by New kenshi does not remove our responsibility to the consumer for delivery where Irish consumer law places that responsibility on the trader.

8) Bulky Items

Some large or heavy products may require delivery by a specialised carrier.

Where an appointment is required, the carrier or our customer service team may contact the customer to arrange a suitable delivery date or time slot.

The customer must provide accurate contact information and ensure reasonable access to the delivery address. Any special access restriction should be reported before dispatch where possible.

Any special delivery arrangement does not limit mandatory consumer rights concerning delivery times, non-delivery, damaged goods or lack of conformity.

9) Lost or Undelivered Parcels

If your parcel has not arrived within the estimated or agreed delivery period, or if tracking indicates a delivery problem, please contact contact@kenshiblades.com.

An investigation will be opened with the carrier. The customer may be asked to confirm the delivery address, provide a statement of non-receipt or cooperate with reasonable verification steps.

New kenshi remains responsible for ensuring that the consumer receives the goods where required by Irish consumer law. The fact that an independent courier or carrier is used does not transfer that responsibility to the consumer.

If the parcel is confirmed lost, cannot be delivered, or applicable law otherwise requires a remedy, we will provide an appropriate solution, which may include:

• A replacement shipment at no additional cost; or
• A full refund of the affected order.

The customer's mandatory legal rights are not dependent on the carrier compensating New kenshi first.

Where the consumer independently arranged a carrier that was not proposed by New kenshi, different statutory rules concerning responsibility and risk may apply.

10) Customer Service

For any question regarding delivery, please contact our customer service team:

11) Additional Mandatory Delivery Rights — Ireland

If a provision of this policy conflicts with a mandatory consumer rule, the mandatory rule prevails to the extent of the conflict.

11.1) Consumer Rights Act 2022

Delivery of goods to consumers in Ireland is subject to the Consumer Rights Act 2022 where that legislation applies.

New kenshi must deliver the goods in accordance with the sales contract.

Unless New kenshi and the consumer have agreed otherwise, goods must be delivered by transferring physical possession or control of the goods to the consumer without undue delay and no later than 30 days after conclusion of the sales contract.

11.2) Failure to Deliver on Time

If the goods are not delivered within the agreed period, or within the statutory period where no different period was agreed, the consumer may normally call upon New kenshi to make delivery within an additional period appropriate to the circumstances.

If New kenshi fails to deliver within that additional period, the consumer may terminate the sales contract in accordance with applicable law.

11.3) When an Additional Delivery Period Is Not Required

The consumer does not have to provide an additional delivery period where the statutory conditions for immediate termination are satisfied.

This may include circumstances where:

• New kenshi has refused to deliver;
• Delivery within the agreed period was essential taking account of all relevant circumstances at the time the contract was concluded; or
• The consumer informed New kenshi before or when concluding the contract that delivery on or by a specified date was essential.

11.4) Refund Following Termination for Non-Delivery

Where the consumer validly terminates the sales contract because of non-delivery, New kenshi will reimburse the affected payments in accordance with the Consumer Rights Act 2022.

No cancellation or refund fee will be charged where the consumer is exercising a statutory right to terminate because of non-delivery.

11.5) Risk During Delivery

Where New kenshi arranges delivery, the goods generally remain at our risk until the consumer, or a third party nominated by the consumer other than the carrier, takes physical possession of them.

If goods are lost or damaged before that point, New kenshi remains responsible for addressing the problem in accordance with applicable consumer law.

Where the consumer independently commissions a carrier and that carrier was not proposed by New kenshi, risk may pass to the consumer when the goods are delivered to that carrier, without prejudice to any rights the consumer may have against the carrier.

11.6) Lost or Damaged Parcels

Where delivery has been arranged by New kenshi, the consumer's contract remains with New kenshi rather than with the courier used to perform the delivery.

A consumer will not be required to pursue the carrier directly as a condition of obtaining a remedy from New kenshi where the retailer remains legally responsible for the shipment.

If a parcel is lost or damaged while the risk remains with New kenshi, we will provide the remedy required by applicable law, which may include replacement or refund depending on the circumstances.

11.7) Delivery Information and Estimates

Any delivery period expressly agreed at checkout, on the product page, in the order confirmation or otherwise as part of the sales contract will apply to the order.

Delivery estimates must not be interpreted as allowing New kenshi to disregard an agreed delivery commitment or any mandatory statutory delivery requirement.

If circumstances arise that may materially delay delivery, New kenshi will provide appropriate information to the customer where reasonably possible.

11.8) No Exclusion of Mandatory Rights

No carrier investigation, reporting deadline, tracking procedure or internal claim process may be used to exclude or impose an impermissibly restrictive or onerous condition on a mandatory right available under the Consumer Rights Act 2022.

Customers should contact contact@kenshiblades.com if an order is delayed, lost, damaged or otherwise not delivered as agreed so that New kenshi can investigate and provide the appropriate solution.